By Juan Dela Cruz (adapted from techgoss.com)
In a recent interview, an official of the Philippine
National AIDS Council (PNAC) has revealed that among the recent cases
reported to them were ten call center agents who have tested positive
for the Human Immunodeficiency Virus (HIV) which is the progenitor of
the notoriously incurable AIDS. Naturally, for privacy reasons, they
were not named or any information identifying them made public.
Dr. Susan Gregorio, an officer of the PNAC, revealed
that the ten people were identified to be Call Center agents through
their profiles and were unaware of their dangerous conditions until the
bad news came about. All of the ten call center agents were being
tested as part of the mandatory blood tests required while applying for
work in other countries.
The good doctor also revealed that this report is
significant because it represents a huge surge in HIV positive tests
within a given occupation. The PNAC reports these HIV positive results
were known only as early as January of 2008, when in previous years
results like these were literally unknown or negligible.
Some sources from the industry have suggested that
these developments came about due to many factors in play in a typical
call center agent’s daily life. Call center work stress and above
average salaries have created an environment more susceptible to bad
judgments including unhealthy sexual practices.
Generally, stressed out male call center agents can
afford to drink alcohol everyday, smoke cigarettes as much as they want
and visit brothels every payday because their salary is large enough to
support these types of vices.
Tagged: call center, call center news September 5, 2008
vCustomer Philippines is openning their first site in the Philippines and are looking for upbeat and highly driven individuals who would want to be part of their pioneer batch. They are looking for Customer Care Executives with at least 6 months experience.
vCustomer is a leading provider of cost effective customer care solutions. They leverage the right blend of innovative technology, business analytics, and industry expertise to consistently deliver customized, high quality, cost saving contact center services. vCustomer helps client reduce operating cost and improve quality levels by deploying self service options and automation to optimize customer care. Their headoffice is in Kirkland, Washington and most of their operations are in India. In 2007, they were #1 in employee stisfaction.
According to the first batch of agents, their first account will be order-taking which is a combination of customer service and order-entry. There will be upselling as well. Their site is on the 3rd Floor E-commerce Bldg., Eastwood Libis, Quezon City.
For more Information:
Call: 647-3576
09189322202
Email: careers@vcustomer.com
Tagged: BPO, call center careers, great benefits call center, high paying call center, new call centers, top call centers September 5, 2008
Startek, a leading provider of high value business process outsourcing (BPO) has announced its expansion in the Philippines. They will be openning a facility in Makati that will house more than 1,100 employees. The center is planned to be opertional in the last quarter of this year.
They are currently screening applicants for Customer Service Representative for a Non-Voice account. Many hired agents are expressing their delight because the pioneer account is non-voice and in addition it is dayshift. People who signed their contract also report that salary is very competitive with a compensation package that is more than 20k. Applicants are required to fill out the application form in the startek website.
“About StarTek”
When it really matters, communications companies look to StarTek (NYSE: SRT), a leading provider of high value business process outsourcing services. Since 1987, StarTek has partnered with their clients to solve strategic business challenges, improve customer retention, increase revenue and reduce costs through an improved customer experience. Known for creating the highest customer service for clientsand their customers, StarTek services include customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes.
Want to know more about the application process of Startek? Visit the career page of the website:
Tagged: call center jobs, careers in the call center, great benefits call center, high paying call center, hot jobs, new call centers September 3, 2008
“We criticize. We act. We care. We are your TP watchers.” This is the cry of the reported Labor Union in Teleperformance Philippines (TP). An official website under dot TK was created in support for this cause.
http://tpwatchers.tk/ claims to be the official online Labor Union of Teleperformance Philippines. According to the site, it is dedicated to the employees of Teleperformance (TP) Edsa who are victims of mismanagement, unfair labor and salary discrepancy.
According to the site the Labor Union was hatched by 5 unnamed employees over a cup of coffee in Starbucks. They were discussing their sentiments over salary discrepancy, unfair labor and mass termination when the they decided to create a website to voice out their dismay over the currect system in TP.
The site names different management officials and administration employees who they say are insensitive of their needs and disputes. The site also encourages employees to join the Union in fighting for their Labor Rights.
The news of this Labor Union has already flooded the internet and has been a major discussion in different forums like the popular Pinoy Exchange. It has also been featured in Techgoss.com. Many are concerned that the news about the Labor actions against call center in the country would hurt the business and scare investors. The call center has been a major source of employment in the country.
For more Philippine Contact Center News, visit the website:
Tagged: BPO, call center, contact center, Labor Union, Outsourcing, phone support, Teleperformance, TP, TP Philippines September 3, 2008
